# STATLINX > STATLINX provides healthcare patient access services for medical practices and health systems, including live call handling, appointment scheduling, prior authorization, overflow coverage, and after-hours support. Its AVA platform offers secure provider messaging, an AI receptionist with human operator transfer, and call quality scoring. This is STATLINX's public marketing website. STATLINX specialists work within each client's electronic medical record (EMR) system, scheduling rules, and escalation workflows. Service details and AVA setup guides are linked below; contact STATLINX for program scope and pricing. Case studies describe individual client engagements and their reported results. A plain-text version of every service, AVA product, guide, and case study on this site is available at https://www.statlinx.com/llms-full.txt. ## Company - [STATLINX overview](https://www.statlinx.com/): Patient access services, practice needs, and an introduction to STATLINX. - [About STATLINX](https://www.statlinx.com/about): Company history, healthcare focus, values, and operating approach. ## Patient access services - [Services overview](https://www.statlinx.com/services): Compare the 6 patient access services and their coverage options. - [Patient Access Center](https://www.statlinx.com/services/patient-access-center): The primary point of connection for anyone trying to reach your practice — patients, providers, referring offices. High volume, lunch coverage, after hours, all in one program. - [Appointment Scheduling](https://www.statlinx.com/services/appointment-scheduling): Keep the calendar full and reduce no-shows. Our schedulers work directly in your system, following your workflows and provider rules. - [Prior Authorization](https://www.statlinx.com/services/prior-authorization): We manage approvals from start to finish — submission, follow-up, and documentation — so care is not delayed and revenue is protected. - [Traditional Call Center](https://www.statlinx.com/services/traditional-call-center): Patient questions, message routing, and front-desk relief, handled with compassion, professionalism, and HIPAA compliance. - [Rollover Support](https://www.statlinx.com/services/rollover-support): Calls your in-house team cannot pick up route seamlessly to ours. No unanswered phones, no voicemail frustration. - [After-Hours Support](https://www.statlinx.com/services/after-hours-support): Nights, weekends, and holidays. Urgent calls reach the on-call provider; everything else is documented for the morning. ## AVA platform - [AVA overview](https://www.statlinx.com/ava): Overview of secure messaging, AI call answering, and call quality tools. - [AVA Secure Messaging](https://www.statlinx.com/ava/secure-messaging): Every message your answering team takes, delivered to the right provider through a secure login, with reminders until it is read. - [AVA Receptionist](https://www.statlinx.com/ava/receptionist): An AI receptionist that answers every call, writes an action note your team can work from, and transfers to a STATLINX operator when a person is needed. - [AVA Call Quality Scoring](https://www.statlinx.com/ava/call-quality-scoring): AI-powered scoring for every call, with alerts when something needs attention and full transcripts for review and coaching. - [AVA solutions](https://www.statlinx.com/ava/solutions): End-to-end AVA solutions organized by buyer, with narrated product videos. - [AVA Peak Overflow](https://www.statlinx.com/ava/solutions/peak-overflow): For call centers and answering services. AI agents join your phone queue as extra seats and answer only when every operator is busy or a caller has waited too long. Your people always get the call first. - [AVA AI Receptionist for Dental](https://www.statlinx.com/ava/solutions/dental-receptionist): For dental and small practices. AVA answers every call in your office's name, takes new-patient details and appointment requests, and transfers to a STATLINX Patient Care Specialist when a caller needs a person. - [AVA Text](https://www.statlinx.com/ava/solutions/patient-texting): For dental practices. Every patient text in one secure inbox next to your calls. AVA drafts replies from your office's knowledge, and your team reviews, edits and sends. - [AVA onboarding](https://www.statlinx.com/ava/onboarding): Public setup guides for the AVA products. - [AVA Secure Messaging setup](https://www.statlinx.com/ava/onboarding/secure-messaging): Provider self-service sign-up in three steps - [AVA Receptionist setup](https://www.statlinx.com/ava/onboarding/receptionist): Forward your phone line and go live in hours - [Audio file integration via API](https://www.statlinx.com/ava/onboarding/audio-api): Send call recordings to AVA for quality scoring ## Case studies - [Success stories](https://www.statlinx.com/success-stories): Browse client case studies by service and practice type. - [Prior authorization turnaround improvement](https://www.statlinx.com/success-stories/prior-authorization-turnaround): A large orthopedic practice reduced authorization time from nearly five business days to one or two, and sustained it. - [Supporting specialized laboratory operations](https://www.statlinx.com/success-stories/laboratory-operations): A pediatric health system covered a staffing gap and expanded STATLINX service hours three weeks after launch. - [Building a new ambulatory care network from the ground up](https://www.statlinx.com/success-stories/ambulatory-care-network): Patient demand was captured and booked into temporary Epic schedules months before physicians officially joined. - [Communication support across the transplant continuum](https://www.statlinx.com/success-stories/transplant-program): Referral through post-transplant follow-up, documented in Epic, with urgent concerns escalated to the transplant team. ## Resources and contact - [Resources](https://www.statlinx.com/resources): Downloadable service overviews, educational resources, and practice tools. - [Practice Assessment](https://www.statlinx.com/practice-assessment): An interactive assessment of call handling and coverage needs. - [Schedule a demo](https://www.statlinx.com/schedule-demo): Request a session about workflows, program scope, timeline, and cost. - [Contact STATLINX](https://www.statlinx.com/contact): Contact form and current phone, email, and office information. ## Optional - [Full site content](https://www.statlinx.com/llms-full.txt): Every service, AVA product, guide, and case study as plain text. - [Referral Program](https://www.statlinx.com/referral-program): Program details and referral submission form. - [Privacy Policy](https://www.statlinx.com/privacy-policy): Website privacy practices. - [Terms of Service (PDF)](https://www.statlinx.com/downloads/statlinx-terms-of-service-v1-1.pdf): STATLINX terms of service, version 1.1. - [Trust Center](https://trust.statlinx.com/): STATLINX's separate site for security posture, policies, and documentation.