More time for patients.
Less strain on your team.
STATLINX operates the patient access layer for practices and health systems — calls, scheduling, prior authorization, and after-hours coverage — staffed by specialists with medical backgrounds and integrated directly into your EMR.
The phone is still the front door. Most practices can’t staff it.
Call volume keeps climbing while staffing shortages and burnout make it harder to keep up. Patients expect immediate access, and how their call is handled shapes their entire perception of your practice.
Where does your practice feel it most?
Overwhelmed, understaffed, and competing for the same people.
Volume is too high, budget is too low, and turnover keeps resetting your front desk. Every hour spent on hold with a payer is an hour not spent with the patient in the waiting room.
Six ways we carry the administrative load
Every service is designed for healthcare environments, staffed by trained specialists, and delivered inside your existing workflows and EMR.
Patient Access Center
The primary point of connection for anyone trying to reach your practice — patients, providers, referring offices. High volume, lunch coverage, after hours, all in one program.
Appointment Scheduling
Keep the calendar full and reduce no-shows. Our schedulers work directly in your system, following your workflows and provider rules.
Prior Authorization
We manage approvals from start to finish — submission, follow-up, and documentation — so care is not delayed and revenue is protected.
Traditional Call Center
Patient questions, message routing, and front-desk relief, handled with compassion, professionalism, and HIPAA compliance.
Rollover Support
Calls your in-house team cannot pick up route seamlessly to ours. No unanswered phones, no voicemail frustration.
After-Hours Support
Nights, weekends, and holidays. Urgent calls reach the on-call provider; everything else is documented for the morning.
Outcomes, documented
Prior authorization turnaround improvement
A large orthopedic practice reduced authorization time from nearly five business days to one or two, and sustained it.
Supporting specialized laboratory operations
A pediatric health system covered a staffing gap and expanded STATLINX service hours three weeks after launch.
Building a new ambulatory care network from the ground up
Patient demand was captured and booked into temporary Epic schedules months before physicians officially joined.
Communication support across the transplant continuum
Referral through post-transplant follow-up, documented in Epic, with urgent concerns escalated to the transplant team.
Three steps of service, on every call
Our brand promise is not a slogan on a wall. It is the sequence every Patient Care Specialist is trained and certified against, annually.
Enterprise-ready from the first call
Visit the Trust Center →Healthcare is challenging. Running your practice doesn’t have to be.
Tell us where the pressure is. We will show you what coverage looks like, what it costs, and how quickly we can be live. No initial setup fee.