Our people are your people
We are real people caring for real people. Since 2012, STATLINX has served one industry and one industry only: medical practices and the patients who depend on them.
How we support your practice
The STATLINX Patient Access Center serves as the primary point of connection for anyone trying to reach your medical practice. Whether it is patients, providers, or other contacts, we ensure every call is handled with care and professionalism. Our team expertly manages high call volumes, lunch breaks, and after-hours needs, making sure your practice runs smoothly around the clock. Supporting over 3,000 medical professionals, we deliver consistent, reliable care on every call.
What sets us apart is our team of Patient Care Specialists, each with a medical background and extensive training. They are not only skilled in major EMR systems like Epic and eCW, but also fluent in multiple languages, ensuring clear and effective communication that enhances the patient experience. We integrate seamlessly with your practice and EMR, working as an extension of your team, maintaining that personal touch you value.
Our Patient Care Specialists are prepared to handle high-pressure situations, such as activating STEMI teams, with calm efficiency. During the day, our rollover support reduces the burden on your front desk, allowing your staff to focus on in-person care. After hours, we ensure continuity by connecting patients with their physicians in emergencies, providing reliable access whenever it is needed most.
Core values, known and owned by all
The core values and the credo are the principal beliefs of STATLINX. The brand promise and three steps of service act as the foundation, incorporated into every action to ensure a remarkable experience.
Dependable as the Sun
As sure as the sun will rise tomorrow, we will be there for our members and their patients with unwavering speed, accuracy, and professionalism. Day after day. Night after night.
Knock Their Socks Off
We lead with a spirit of service. Every call, every moment, every detail is a chance to go above and beyond. We create moments of care and connection for our members and their patients.
Make Mama Proud
We will follow our inner North Star. We will trust our gut to do what is right. We stay curious and thoughtful, ask the questions that matter, and act with care to create outcomes we can all be proud of.
We Play for Each Other
Our team and our members thrive together. We support each other, celebrate progress, and stay grounded in the belief that our team is your team.
What every team member commits to
Built to be audited
Patient data protection is not a feature of our service, it is the precondition for it. Security documentation is published and kept current in our Trust Center.
Is your team overwhelmed? We can help.
No initial setup fee. Tell us where the pressure is and we will show you what coverage looks like.