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AVA Platform

AVA Secure Messaging

AVA Secure Messaging delivers every patient and practice message to the right provider through a secure, HIPAA-compliant inbox. Providers choose how they are reminded, so nothing sits unread.

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New secure message
Medication question, post-op patient

Patient reports mild swelling at the incision site two days after surgery and is asking whether to continue the current dosage.

Taken by
STATLINX Patient Care Specialist
Priority
Same day
Reminder
SMS after 15 minutes
Delivered securely · Awaiting review
Illustrative example. No real patient information.
Secure
provider login for every message, no PHI in plain text
5 min–24 hr
reminder delay, set by each provider
SMS or email
reminders, whichever each provider prefers
The problem

A message nobody reads is a patient nobody called back.

Messages taken after hours or during busy clinic time are only as good as their delivery. Pages get missed, texts carry PHI they should not, and a voicemail left for the wrong provider can sit until morning.

AVA Secure Messaging gives every provider a secure inbox for the messages STATLINX takes on your behalf. Each provider sets how and when they are reminded, so urgent and routine messages both close the loop.

Built for how providers actually work
Secure provider inbox
Messages are opened behind a secure provider login rather than sent as plain-text SMS or email.
Reminders that fit each provider
Providers choose SMS or email reminders and how long AVA waits before sending one, from 5 minutes up to 24 hours.
Self-service sign-up
Your practice sends each provider a secure invitation link by text. Sign-up takes three short steps.
Support built in
Providers submit requests with screenshots from the Support page and track them in the My Issues tab.
How it works

From invitation to first message in minutes

Read the setup guide →
01
Invite your providers
Your practice sends each provider a secure signup link by text message.
02
Providers sign up
Each provider confirms their name, chooses a login email, and sets reminder preferences.
03
Messages flow securely
Messages taken by STATLINX arrive in the provider's secure inbox, with reminders until they are read.
Who it fits

Practices that use it most

Practices with after-hours coverage
On-call providers get overnight messages securely, with a reminder if one is missed.
Multi-provider groups
Each provider keeps their own login and reminder preferences while the practice manages invitations.
Practices replacing pagers or plain-text SMS
Keep PHI out of unsecured channels without asking providers to change how quickly they respond.

More from the AVA Platform

Platform overview →
AVA Receptionist
AI answering with action notes and live operator transfer
AVA Call Quality Scoring
AI scoring, alerts, and full transcript review for every call

See AVA Secure Messaging with your own workflow

We will walk through how messages reach your providers and how reminders are set up.

Schedule a DemoTalk to our team