AVA Platform
Every call answered, every message delivered, every conversation measured
AVA is the STATLINX platform behind modern patient communication. It brings secure provider messaging, an AI receptionist backed by live operators, and AI-powered call quality scoring together in one place.
01
AVA Secure Messaging
Every message your answering team takes, delivered to the right provider through a secure login, with reminders until it is read.
Secure provider inboxReminders that fit each providerSelf-service sign-upSupport built in
Explore AVA Secure Messaging →Secure
provider login for every message, no PHI in plain text
5 min–24 hr
reminder delay, set by each provider
SMS or email
reminders, whichever each provider prefers
02
AVA Receptionist
An AI receptionist that answers every call, writes an action note your team can work from, and transfers to a STATLINX operator when a person is needed.
Natural conversationAction notesHuman operator transferYour rules, your routing
Explore AVA Receptionist →24/7
answering, including nights, weekends, and holidays
Every call
summarized as an action note your team can work from
Hours
to go live. Only call forwarding is required
03
AVA Call Quality Scoring
AI-powered scoring for every call, with alerts when something needs attention and full transcripts for review and coaching.
AI scoring against your rubricAlertingFull transcript reviewTrends and coaching
Explore AVA Call Quality Scoring →Every call
scored, not a small sample pulled by hand
Real-time
alerts when a call falls below your standard
Full
transcripts with each score, ready for review
Why AVA
Technology from the team that answers the phone
01
AI where it helps, people where it matters
AVA handles the routine work at any hour. When a patient needs a person, a STATLINX Patient Care Specialist is one transfer away.
02
Fast to launch
Providers sign up in minutes, AVA Receptionist only needs call forwarding, and recordings connect through a simple API.
03
Built for healthcare
Secure logins, HIPAA-compliant processes, and workflows designed around practices, providers, and patients.
Already a client?
Get set up with AVA
About 5 minutes per provider
AVA Secure Messaging setup
Provider self-service sign-up in three steps
A few hours, start to finish
AVA Receptionist setup
Forward your phone line and go live in hours
Typically a short engineering task
Audio file integration via API
Send call recordings to AVA for quality scoring
See AVA working with your practice’s calls and messages
We will tailor the walkthrough to the features you care about.