Forward one line. Go live today.

AVA Receptionist needs no new hardware and no software for your staff to install. Once your call flow is configured, forwarding your practice number is the only change on your side.

Explore the guideA few hours, start to finish

What you'll need

Access to your phone carrier or phone system settings
Your office hours and on-call schedule
Common call reasons and escalation rules
Where action notes should be delivered

Your STATLINX onboarding contact will confirm your AVA forwarding number.

Practice setup

Three steps to your first answered call.

Most practices go from kickoff to live calls in a few hours. Your STATLINX onboarding contact works through each step with you.

Step 2

Confirm your configuration.

STATLINX configures AVA with your greeting, call reasons, and transfer rules, then shares your dedicated AVA forwarding number. Review a test call before anything changes for patients.

Action notes summarize every call with the caller, the reason, and the next step for your team.

Before you go live

Your practice greeting and voice
Action note format and delivery
Human operator transfer rules
A test call to your AVA number

Step 3

Forward your number.

Set up call forwarding from your practice line to your AVA number. Choose to forward all calls, after-hours calls only, or calls you can't answer (busy or no answer).

Most carriers and phone systems support forwarding from the handset or an admin portal. Codes vary, so check with your carrier or IT team if you're unsure.

Common forwarding options