01
Step 1
Start with your name.
Enter your first and last name exactly as they appear on file to complete provider sign-up.
Use your legal first and last name so AVA can verify your secure invite.
AVA Secure Messaging / Getting started
Your messages. Your way.
Set up your secure provider login, choose how you receive reminders, and find help whenever you need it.
Explore the guideAbout 5 minutes per provider
Look for your invitation
Dr. [Last name], your practice has invited you to set up AVA Message. Open your secure signup link to begin.
Invitations are sent by your practice via text message. This is an illustrative example.
Provider self-service sign-up
Get set up in three steps.
Look for a text addressed to Dr followed by your last name. Open the secure signup link in that message, then follow the steps below.
02
Step 2
Choose your email.
Enter the email address you will use to access your messages moving forward.
This email becomes your secure provider login.
03
Step 3
Make reminders work for you.
Choose whether to receive reminders by email or SMS, then set how many minutes should pass before a reminder is sent.
Set a delay from 5 minutes up to 24 hours.
Here to help
Need a hand?
Submit a request from the Support page. Provide as much detail as possible about the issue, and attach screenshots to help the team understand the problem.
- Describe what happened and what you expected.
- Share the steps to reproduce it and attach screenshots.
- Track your submitted requests in the My Issues tab.
Sign in to submit and track requests. Prefer to talk? (914) 831-4300, 24 hours a day.
STATLINX / AVA Secure Messaging setup