Traditional Call Center
From patient questions to message routing, we act as a seamless extension of your team. For most patients the phone is still the first and most frequent point of contact with a provider — and how their call is handled shapes their entire perception of your practice.
Generic contact centers were not built for clinical conversations.
A commodity call center answers the phone. A healthcare call center understands what the caller is asking, recognizes when something is urgent, and documents it correctly the first time. The difference shows up in patient trust and in your staff’s workload.
Our Patient Care Specialists each hold a medical background and extensive training. They are prepared for high-pressure situations, including activating STEMI teams, with calm efficiency.
An extension of your team, not a vendor script
Supporting specialized laboratory operations
A pediatric health system expanded STATLINX service hours within three weeks of launch.
For practices that will not compromise on tone
Hear how your patients would be spoken to.
No initial setup fee. Many programs are live within 30 days.