Every patient interaction, covered
Six programs that can run individually or together as one patient access operation. All of them are staffed by Patient Care Specialists with medical backgrounds, delivered inside your EMR, and governed by HIPAA-compliant processes with annual certification.
Patient Access Center
The primary point of connection for anyone trying to reach your practice. One accountable program covering daytime volume, rollover, after-hours continuity, scheduling, and urgent escalation.
Appointment Scheduling
Keep the calendar full, reduce no-shows, and give patients the access they expect. Our schedulers work directly in your system, following your provider templates and visit rules.
Prior Authorization
We manage approvals from start to finish — submission, payer follow-up, prioritization, and documentation — so care is not delayed and revenue is protected.
Traditional Call Center
Patient questions, message routing, and front-desk relief — handled with compassion, professionalism, and HIPAA compliance by specialists who understand clinical language.
Rollover Support
Calls your in-house staff cannot pick up route seamlessly to our team. No unanswered phones, no voicemail frustration, and no patient left waiting while your front desk helps someone in person.
After-Hours Support
Nights, weekends, and holidays. Urgent calls reach the on-call provider through your protocols; everything else arrives documented and ready for the morning.
What are unanswered calls costing you?
Industry averages put unanswered patient calls at 23%, and 67% of patients will consider another provider if they cannot reach your office quickly. Adjust the inputs to your practice.
Not sure which program you need?
Answer six questions about how your practice handles calls today. You will get a recommended starting point and the coverage windows that matter most for your volume.
Take the Practice Assessment