HIPAA-Compliant Healthcare Call Center Services
Customer Support Services for Healthcare in Hospitals
Patient Access
Patient Access Center
The STATLINX Patient Access Center serves as the primary point of connection for anyone trying to reach your medical practice. Whether it’s patients, providers, or other contacts, we ensure every call is handled with care and professionalism. Our team expertly manages high call volumes, lunch breaks, and after-hours needs, making sure your practice runs smoothly around the clock. Supporting over 3,000 medical professionals, we deliver consistent, reliable care on every call. What sets us apart is our team of Patient Care Specialists, each with a medical background and extensive training. They’re not only skilled in major EMR systems like Epic and eCW, but also fluent in multiple languages, ensuring clear and effective communication that enhances the patient experience. We integrate seamlessly with your practice and EMR, working as an extension of your team, maintaining that personal touch you value.
Our Patient Care Specialists are prepared to handle high-pressure situations, such as activating STEMI teams, with calm efficiency. During the day, our rollover support reduces the burden on your front desk, allowing your staff to focus on in-person care. After hours, we ensure continuity by connecting patients with their physicians in emergencies, providing reliable access whenever it’s needed most.
Appointment Scheduling
Statlinx provides appointment scheduling services suitable for various healthcare organizations. Our service includes handling scheduling in multiple languages and accommodating different operational hours. Integration with existing appointment systems or the use of a web-based scheduling solution is available.
Prior Authorization
We work seamlessly across a wide range of healthcare and insurance portals, ensuring that your practice receives rapid and reliable approvals. Whether integrating with your practice's current EMR system or working directly within various payer portals, our team efficiently navigates the complexities of insurance workflows. This integration allows us to process approvals quickly and accurately, minimizing delays and ensuring smooth operations for your practice. By taking on the administrative burden of securing approvals, we significantly reduce the workload for your staff. This allows your team to focus more on delivering high-quality patient care, confident that all referral and authorization tasks are being managed with precision and speed.
Rollover
To manage high call volumes, Statlinx offers rollover services. During peak times or when in-house staff is unavailable, calls are transferred to our team to maintain patient support.
After Hour Call Handling
We are fully prepared to manage high call volumes during peak periods with our rollover services and after-hours support for urgent patient needs. Our HIPAA-certified team, trained in systems like EPIC and NextGen, provides dependable, professional support to healthcare providers of all sizes.
