OUR People Are
YOUR People
From sick patients, to scheduling appointments; our team can handle any type of call your practice gets.
The First Impression That Shapes Patient Trust
Patient Access Center
Every patient’s journey begins with access. Whether it’s their first call to schedule an appointment, a question about treatment, or a request for reassurance, that initial interaction sets the tone for their entire experience with your practice. If those calls go unanswered, are placed on endless hold, or handled inconsistently, patients lose confidence and often look elsewhere for care. The STATLINX Patient Access Center ensures that never happens. We act as the welcoming, reliable, and professional “front door” of your practice, creating a smooth and compassionate entry point for every patient.
The STATLINX Patient Access Center serves as the primary point of connection for anyone trying to reach your medical practice. Whether it’s patients, providers, or other contacts, we ensure every call is handled with care and professionalism. Our team expertly manages high call volumes, lunch breaks, and after-hours needs, making sure your practice runs smoothly around the clock. Supporting over 3,000 medical professionals, we deliver consistent, reliable care on every call. What sets us apart is our team of Patient Care Specialists, each with a medical background and extensive training. They’re not only skilled in major EMR systems like Epic and eCW, but also fluent in multiple languages, ensuring clear and effective communication that enhances the patient experience. We integrate seamlessly with your practice and EMR, working as an extension of your team, maintaining that personal touch you value.
Our Patient Care Specialists are prepared to handle high-pressure situations, such as activating STEMI teams, with calm efficiency. During the day, our Call Volume Overflow support reduces the burden on your front desk, allowing your staff to focus on in-person care. After hours, we ensure continuity by connecting patients with their physicians in emergencies, providing reliable access whenever it’s needed most.
What Our Patient Access Center Provides
Comprehensive Communication Coverage – We handle inbound calls, messages, scheduling requests, and patient questions with speed and accuracy.
Professional, Compassionate Service – Every patient interaction is managed with empathy, patience, and HIPAA-compliant professionalism.
Seamless Integration – Our team works directly within your systems and workflows, ensuring continuity and consistency.
Consistency Across Touchpoints – Patients experience the same high-quality support every time, no matter how or when they reach out.
The Many Benefits for Your Medical Practice
Reduce Wait Times: Calls are answered quickly, minimizing hold times and frustration.
Improve Patient Loyalty: Patients feel supported, valued, and confident in your care.
Increase Efficiency: Your staff is relieved of repetitive phone duties and can focus on in-office care.
Boost Satisfaction Scores: A better access experience translates to happier patients and stronger reviews.
Protect Revenue: By capturing every patient inquiry, you avoid missed appointments, lost referrals, and dropped opportunities.
Why Practices Rely on STATLINX for Patient Access
Unlike a generic call center, STATLINX was built for healthcare practices. Our trained access specialists understand the sensitive nature of patient communication and the importance of accuracy in scheduling and message routing.
We don’t just answer phones, we:
Provide clear, compassionate communication that reflects your practice’s values.
Ensure patients reach the right provider or department quickly.
Act as a true extension of your front desk team.
The result is a seamless experience for patients and a lighter workload for your staff.
