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AVA Platform

AVA Receptionist

AVA Receptionist answers every call to your practice, understands what the caller needs, and turns the conversation into a clear action note. When a call needs a person, AVA transfers it to a STATLINX operator.

Schedule a DemoTalk to our team
Action note
Prescription refill request

Existing patient requesting a 90-day refill of a maintenance medication. Pharmacy on file confirmed. Prefers a callback after 3pm.

Caller
Existing patient, identity verified
Next action
Route to nurse refill queue
Escalation
None required
Handled by AVA · Note sent to practice
Illustrative example. No real patient information.
24/7
answering, including nights, weekends, and holidays
Every call
summarized as an action note your team can work from
Hours
to go live. Only call forwarding is required
The problem

Callers want an answer. Your team needs a next step.

Voicemail and phone trees push work onto patients and leave your staff to decode messages later. Missed calls become missed appointments, and the calls that matter most can wait behind the ones that don't.

AVA Receptionist answers immediately, captures what the caller needs, and hands your team a structured action note instead of a voicemail. When a caller needs a person, such as an urgent clinical concern or a sensitive request, AVA transfers to a STATLINX operator.

An AI receptionist with a human team behind it
Natural conversation
Callers speak in their own words. AVA works out the reason for the call without forcing them through a menu.
Action notes
Every call produces a structured note: who called, why, what was captured, and the next action for your team.
Human operator transfer
When a call needs a person, AVA transfers it to a STATLINX Patient Care Specialist with the context already captured.
Your rules, your routing
Office hours, on-call schedules, and escalation paths are configured around how your practice already works.
How it works

Live in a few hours, with call forwarding as the only change

Read the setup guide →
01
Share your call flow
Tell us your hours, common call reasons, escalation rules, and where action notes should go.
02
We configure AVA
STATLINX sets up your AVA number, scripts, and human operator transfer rules.
03
Forward your line
Point your practice number at AVA, place a test call, and you are live.
Who it fits

Where AVA Receptionist fits

Practices losing calls to voicemail
Every caller gets an answer, and every answer becomes a note your team can act on.
After-hours and overflow coverage
Use AVA for nights and weekends, or to catch overflow when the front desk is busy.
Practices that still want a human option
Clinical concerns and sensitive calls move to a STATLINX operator, not a dead end.

More from the AVA Platform

Platform overview →
AVA Secure Messaging
HIPAA-secure messages that reach the right provider
AVA Call Quality Scoring
AI scoring, alerts, and full transcript review for every call

Hear AVA Receptionist answer a call for your practice

Setup only requires call forwarding. Most practices can be live in a few hours.

Schedule a DemoTalk to our team