STATLINX Practice Health Assessment Answer the Questions Relevant to Your Practice Name * First Name Last Name Email * Abandon Rate Abandon rate is a critical indicator of patient engagement and satisfaction. What do you estimate is your practice’s current abandon rate? Less than 5% 5% - 10% 10% - 15% Greater than 15% Not currently tracked What factors do you believe influence your abandon rate? High call volume Staffing shortages Ineffective call handling Other Hold Time Do patients frequently comment on hold times? Yes, feedback is generally positive Yes, feedback is mixed Yes, feedback is generally negative No, patients don’t frequently comment I don't know What is common feedback you receive? Long wait times Poor call handling Difficulty reaching the right department Other After-hours Integration How well does your after-hours service integrate with your regular daytime operations? Very well integrated Well integrated Moderately integrated Poorly integrated Not applicable Are there any challenges or limitations in this integration? Communication gaps Coordination issues Limited access to patient information No issues Other Prior Authorization Processing Are treatments or services ever delayed due to long processing times for completed prior authorizations? Never delayed Rarely delayed Occasionally delayed Frequently delayed Not applicable If yes, how does this impact patient care and practice efficiency? Delays in patient care Increased administrative workload Patient dissatisfaction Other Scheduling Efficiency What challenges does your scheduling team face in managing patient appointments? High volume of appointment requests Difficulty in managing cancellations and rescheduling Limited access to scheduling tools or technology Staffing shortages We don't have any issues with scheduling Other How do these challenges affect the overall efficiency of your scheduling process? Increased wait times for appointments Reduced staff productivity Reduced patient satisfaction Other No-show Rate What do you estimate your practice's no-show rate to be? Less than 5% 5% - 10% 10% - 20 % Higher than 20% Not currently tracked I don't know How do no-shows impact your practice? Disruption in scheduling Loss of revenue Increased administrative workload Other Messaging via EHR How well does your answering service integrate with your EHR system? Very well integrated Well integrated Moderately integrated Poorly integrated Not applicable Are there any challenges or limitations with this integration? Technical issues Limited functionality Data accuracy concerns Other Adequate Staffing to Handle Patient Communication What challenges, if any, does your practice face in maintaining adequate staffing levels to manage patient communication effectively? Staffing levels are adequate Staffing levels are generally adequate, with occasional issues Staffing levels are often insufficient Not applicable How do these challenges impact your practice? High staff turnover rates High patient turnover rates Difficulty recruiting qualified staff Budget constraints Other First Call Resolution What do you estimate is your first call resolution (FCR) rate? High Medium Low We don't track FCR I don't know Are there common issues that often require mutliple contacts to resolve? Complex patient inquiry Insufficient trained staff Limited access to patient information Other Staff Turnover How does staff turnover affect your practice’s daily operations, including patient care and administrative tasks? Minimal impact on daily operations Moderate impact on daily operations Significant impact on daily operations Not applicable What impact does turnover have on your team and practice efficiency? Disruption in patient care Increased workload for remaining staff Higher recruitment and training costs Other Thank you! A member of the STATLINX team will review your assessment and email you a personalized summary of your results.
