Send your recordings. Get every call scored.

Connect your phone system or call recording platform to AVA through the API. Each recording you send is transcribed, scored, and ready for review in AVA.

Explore the guideTypically a short engineering task

What you'll need

Access to your call recordings (phone system or recording platform)
An engineer or IT contact to schedule uploads
API credentials, provided by STATLINX
Your scoring criteria and alert recipients

API documentation and credentials are shared with your technical contact during onboarding.

Technical integration

Three steps from recording to score.

Calls handled by STATLINX are scored automatically. To score calls handled by your own team, send recordings to AVA through the API.

Step 1

Get your API credentials.

Your STATLINX onboarding contact issues API credentials and the integration documentation to your technical contact.

Treat API credentials like a password. Store them in your secrets manager, never in source code or email.

You'll receive

API credentials for your organization
Endpoint and authentication documentation
Supported audio formats and size limits
A test environment to validate uploads

Step 2

Send recordings with context.

Upload each recording once the call ends, together with the call details that make scores useful for review and reporting.

Recordings are transmitted over encrypted connections and handled under STATLINX HIPAA-compliant processes.

Send with each recording

The audio file
A unique call ID from your system
Agent name or ID
Call date, time, and direction
Call type or queue, if available

Step 3

Review scores and alerts.

Each call is transcribed and scored against your criteria. Supervisors receive alerts for calls that need attention and can open the full transcript in AVA.

Start with a small batch of recent calls to calibrate scoring criteria before sending your full volume.

In AVA you'll see

An overall score and per-criterion results
Alerts for calls below your threshold
The full transcript for every call
Trends by agent, team, and call type

Here to help

Need a hand?

Your technical contact can reach the STATLINX team throughout the integration. Submit requests from the AVA Support page with as much detail as possible, including request IDs and timestamps.

Describe what happened and what you expected.
Share the steps to reproduce it and attach screenshots.
Track your submitted requests in the My Issues tab.

Open Support Sign in to AVA

Another guide

AVA Secure Messaging setup

Provider self-service sign-up in three steps

Another guide

AVA Receptionist setup

Forward your phone line and go live in hours

STATLINX / Audio file integration via API

All onboarding guides Back to top ↑