Case Study

Accelerated Authorization Turnaround for a Busy Orthopedic Practice

At a Glance

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Partnership

7 Years & Counting

31.5M

Patient Journeys Impacted

Challenge:

A large orthopedics practice was experiencing delays in prior authorization processing, with turnaround times ranging from 2 to 5 business days. This lag hindered their ability to compete with neighboring practices, resulting in scheduling delays and potential loss of patients. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Solution:

The Practice Manager reached out to STATLINX with a specific request to reduce authorization turnaround to no more than two business days. After evaluating internal workflows and capacity, we committed to achieving this goal within one month. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Implementation:

To meet the accelerated timeline, we restructured key workflows, improved interdepartmental communication, and refined our prioritization protocols. These changes were strategically implemented over several weeks to ensure a seamless transition. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Results:

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

  • Turnaround time was successfully reduced to 1–2 business days within the promised timeframe.

  • The improved performance has been consistently maintained throughout the duration of the relationship.

  • The member has reported increased scheduling efficiency and higher satisfaction with our services.

Conclusion:

Through proactive collaboration and strategic operational adjustments, we not only met, but exceeded the practice’s expectations. This case highlights our dedication to delivering responsive, high-quality support that enhances member performance and patient care.