Accelerated Authorization Turnaround for a Busy Orthopedic Practice

Challenge:
A large orthopedics practice was experiencing delays in prior authorization processing, with turnaround times ranging from 2 to 5 business days. This lag hindered their ability to compete with neighboring practices, resulting in scheduling delays and potential loss of patients.

Solution:
The Practice Manager reached out to STATLINX with a specific request to reduce authorization turnaround to no more than two business days. After evaluating internal workflows and capacity, we committed to achieving this goal within one month.

Implementation:
To meet the accelerated timeline, we restructured key workflows, improved interdepartmental communication, and refined our prioritization protocols. These changes were strategically implemented over several weeks to ensure a seamless transition.

Results:

·       Turnaround time was successfully reduced to 1–2 business days within the promised timeframe.

·       The improved performance has been consistently maintained throughout the duration of the relationship.

·       The member has reported increased scheduling efficiency and higher satisfaction with our services.

Conclusion:
Through proactive collaboration and strategic operational adjustments, we not only met, but exceeded the practice’s expectations. This case highlights our dedication to delivering responsive, high-quality support that enhances member performance and patient care.