Enabling Scalable Flu Shot Scheduling for a Regional Medical Practice

Client Challenge

Each August, a regional medical practice engages our team to prepare for a seasonal surge in flu shot appointments. With demand accelerating in September, the practice requires a scalable and dependable scheduling solution to manage high call volumes and ensure timely patient access to vaccinations.

Objective

To provide seamless support for flu shot scheduling beginning in September, with the goal of ensuring every inbound call is promptly converted into a confirmed appointment.

 Key Results

Following implementation, our call center consistently handles a substantial increase in call volume associated with the flu season:

• Average Increase in Monthly Volume: ~72%

• Average Appointments Scheduled (Sept–Mar): 15,427

Impact

Throughout the flu season, we successfully schedule over 15,000 appointments, enabling the medical practice to operate efficiently during its busiest time of year. Our support delivers:

• Rapid scalability to accommodate fluctuating seasonal demand

• Meaningful reductions in administrative burden

• Improved patient access and vaccination throughput

• Enhanced operational focus, allowing clinical staff to prioritize patient care over logistics