Immediate support
needed for a large hospital facility with a specialty area that was experiencing an extremely high call volume.
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The Need: We received a call from our account contact, stating they needed STATLINX expertise to help solve a major problem; A large call volume and a lack of resources to handle the patient requests.
Background
The specialty practice was experiencing a very high call volume during the day and not able to answer all patient calls. The call types varied such as scheduling, referrals, Prior Authorization requests and test result inquiries.
Approach:
Together, we troubleshooted the best ways to solve their issues. We began by quickly setting up proper systems access and communication, training our patient care specialists and having all resources needed to care of patients.
The Results
Immediate Support
STATLINX provided seamless implementation, enabling patient calls to be handled the very next day, ensuring uninterrupted support and enhanced care delivery.
Elevated Patient Experience & Satisfaction
STATLINX delivered immediate, qualified support, eliminating communication gaps and enhancing the patient experience, leading to greater satisfaction and trust in the practice.
Real-Time Response
STATLINX ensures real-time responsiveness, addressing patient needs promptly with professionalism and efficiency to enhance care and satisfaction.
Seamless Integration
STATLINX seamlessly integrated with the practice, ensuring a smooth transition with zero service interruptions and uninterrupted patient support.