EHR Integration Assessment Answer the Questions Relevant to Your Practice Name * First Name Last Name Email * After-hours Integration How well does your answering service integrate with your regular daytime operations? Very well integrated Well integrated Moderately integrated Poorly integrated Not applicable Are there any challenges or limitations in this integration? Communication gaps Coordination issues Limited access to patient information No issues Other Messaging via EHR How well does your answering service integrate with your EHR system? Very well integrated Well integrated Moderately integrated Poorly integrated Not applicable Are there any challenges or limitations with this integration? Technical issues Limited functionality Data accuracy concerns Other First Call Resolution What do you estimate is your first call resolution (FCR) rate? High Medium Low We don't track FCR I don't know Are there common issues that often require mutliple contacts to resolve? Complex patient inquiry Insufficient trained staff Limited access to patient information Other Thank you! A member of the STATLINX team will review your assessment and email you a personalized summary of your results.
