Front Desk Staff Support Assessment Answer the Questions Relevant to Your Practice Name * First Name Last Name Email * Abandon Rate Abandon rate is a critical indicator of patient engagement and satisfaction. What do you estimate is your practice’s current abandon rate? Less than 5% 5% - 10% 10% - 15% Greater than 15% Not currently tracked What factors do you believe influence your abandon rate? High call volume Staffing shortages Ineffective call handling Other Hold Time Do patients frequently comment on hold times? Yes, feedback is generally positive Yes, feedback is mixed Yes, feedback is generally negative No, patients don’t frequently comment I don't know What is common feedback you receive? Long wait times Poor call handling Difficulty reaching the right department Other Adequate Staffing to Handle Patient Communication What challenges, if any, does your practice face in maintaining adequate staffing levels to manage patient communication effectively? Staffing levels are adequate Staffing levels are generally adequate, with occasional issues Staffing levels are often insufficient Not applicable How do these challenges impact your practice? High staff turnover rates High patient turnover rates Difficulty recruiting qualified staff Budget constraints Other Staff Turnover How does staff turnover affect your practice’s daily operations, including patient care and administrative tasks? Minimal impact on daily operations Moderate impact on daily operations Significant impact on daily operations Not applicable What impact does turnover have on your team and practice efficiency? Disruption in patient care Increased workload for remaining staff Higher recruitment and training costs Other Thank you! A member of the STATLINX team will review your assessment and email you a personalized summary of your results.
