Prior Authorization Turnaround Improvement
A large orthopedic practice partnered with STATLINX to improve the speed and consistency of its prior authorization process. Requests were taking up to five business days, creating scheduling bottlenecks. By implementing targeted workflow enhancements, STATLINX reduced turnaround to one to two business days.
The challenge
A busy orthopedic practice was experiencing prior authorization processing delays, with turnaround times averaging approximately five business days. These delays impacted patient scheduling, slowed access to care, and created operational challenges for the practice.
Leadership recognized the need for a more responsive process that would allow them to better serve patients and remain competitive with neighboring providers. The Practice Manager approached STATLINX with a clear objective: reduce authorization turnaround times to no more than two business days while maintaining accuracy and quality.
The solution
STATLINX conducted a thorough review of existing workflows and operational processes to identify opportunities for improvement. Working collaboratively with the practice, we developed a focused plan designed to accelerate processing times without sacrificing service quality.
The impact
A 60–80% reduction in authorization turnaround time within the first 30 days allowed the organization to schedule care more efficiently, improve patient access, and strengthen its competitive position within the market.
The engagement demonstrates how targeted workflow optimization can create lasting operational improvements while supporting exceptional patient experiences.
The outcome
Within one month, STATLINX achieved the client’s goal, reducing prior authorization turnaround times from almost five business days down to just one to two business days.