AVA Peak Overflow
AVA Peak Overflow adds AI agents to your existing queue for the hours that break your staffing plan. They answer only when your operators are busy, finish routine calls with a ticket and transcript, and hand urgent calls straight back to your team.
Staff for the peak and you pay for idle seats. Staff for the average and callers hang up.
Every call center has an hour that breaks the schedule. Calls stack up at the start of the day, callers wait, and some hang up before anyone answers. Hiring for that hour leaves seats idle all afternoon.
AVA Peak Overflow covers the gap with AI agents that sign in to your existing phone system as extra seats. A saturation gate keeps them behind your people, so they only pick up the calls that would otherwise wait or abandon.
Start with your busiest hour
Teams that use it most
Common questions
- Do we have to change phone systems?
- No. AVA agents register as extra seats on your existing phone system and join the queues you choose.
- Will the AI take calls away from our operators?
- No. The saturation gate only lets AVA answer when every operator is busy or a caller has waited past your threshold.
- What happens with urgent calls?
- The agent transfers them straight back to your team. If the AI is unavailable, calls keep ringing your operators.
Start with your busiest hour
Ask for a free peak-hour assessment built from your own queue data. We will show where callers wait and abandon, and what AI overflow would cover.